Privacy Policy
Shivanta Art ("we," "us," "our") operates the website shivantaart.com and sells handcrafted art and craft products, including desk organizers, wall clocks, Mandala art, wooden purses, and wall art. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with us — whether through our website, WhatsApp, Instagram, or email.
By using our website or placing an order with us through any channel, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of information when you browse our website, place an order, or contact us:
Contact Details
Name, email address, phone number, shipping and billing address
Order Information
Products purchased, order value, order history, custom/commission requests
Payment Information
Processed securely through our payment gateway (we do not store your full card or UPI details)
Communication Data
Messages you send us via WhatsApp, Instagram, email, or our website's contact form
Technical Data
IP address, browser type, device information, and browsing behavior on our website, collected via cookies and analytics tools
Account Information
If you create an account on our website, we store your login details and order history
2. How We Use Your Information
- To process, fulfill, and ship your orders
- To communicate with you about your order, custom requests, or inquiries
- To manage your account and order history on our website
- To improve our website, products, and customer experience
- To analyze website traffic and customer behavior using analytics and tracking tools
- To run advertising campaigns and measure their performance
- To comply with legal and tax obligations
3. How We Collect Information Across Channels
Because we sell through multiple channels, information may be collected differently depending on how you interact with us:
Website (Shopify)
Collected automatically via cookies and analytics, and directly when you check out or create an account
Collected when you message us your order details, name, address, or preferences
Collected through DMs, comments, or order inquiries
Collected when you email us directly with inquiries or orders
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies (such as Google Analytics and Meta/Facebook Pixel) to understand how visitors use our site, remember your preferences, and show relevant advertisements. You can control or disable cookies through your browser settings, though this may affect certain website features.
5. Sharing Your Information
We do not sell your personal information. We may share your information with:
Payment Processors
Such as Razorpay or similar gateways integrated with Shopify, to securely process payments
Shipping and Logistics Partners
To deliver your orders
Shopify
As our website and e-commerce platform provider
Analytics and Advertising Platforms
Such as Google and Meta, to understand website performance and run ads
Legal Authorities
If required by law, court order, or to protect our legal rights
These third parties only receive the information necessary to perform their specific function and are expected to handle it securely.
6. Data Storage and Security
Your information is stored on secure servers managed by Shopify and our other service providers. We take reasonable technical and organizational measures to protect your data from unauthorized access, loss, or misuse. However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights and Choices
You may:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information, subject to legal or order-fulfillment requirements
- Opt out of promotional communications at any time
- Ask us how your data is used or shared
To exercise any of these rights, contact us using the details below.
8. Account Information
If you create an account on shivantaart.com, we retain your account details and order history to make future purchases easier and to provide order support. You may request account deletion at any time by contacting us.
9. Children's Privacy
Our website and products are intended for a general audience. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last Updated" date.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out to us:
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