Return & Refund
At Shivanta Art, we want you to love what you receive. Since every product is handcrafted, we've outlined below how returns, exchanges, and refunds work for orders placed through our website, WhatsApp, Instagram, or email.
1. Return Window
You must initiate your return or refund claim within 24 hours of delivery. Claims raised after this window cannot be accepted.
2. Mandatory Unboxing Video
To be eligible for any return, replacement, or refund, you must record a continuous, unedited unboxing video (no cuts or pauses) starting from the sealed package to the fully unboxed product.
- The video must clearly show the package being opened for the first time.
- Claims for damaged, defective, or incorrect items will not be accepted without this video as proof.
- Please keep the video safe and be ready to share it with us when you raise your claim.
3. Eligibility for Return
To be eligible for a return, your claim must have a valid reason (such as damage, defect, or incorrect item received), and your item must be:
- The original product you received — the same item must be sent back to us; it cannot be swapped or substituted
- Unused, unworn, and undamaged (except where the claim itself is for damage/defect)
- In its original packaging, with all tags/labels intact
- Accompanied by proof of purchase (order number, invoice, or confirmation message) and the unboxing video
4. Non-Returnable Items
The following items are not eligible for return, exchange, or refund, as they are made specifically for you:
- Custom/personalized wall frames
- Custom temple/pooja units
- Photo engraving products
- Any other made-to-order or personalized items
These items can only be returned if they arrive damaged or defective (see Section 6).
5. How to Request a Return
- Contact us at shivantaart12@gmail.com within 24 hours of delivery
- Share your order number, product details, and a valid reason for the return
- Share your unedited unboxing video, along with photos of the product if it's damaged or defective
- We'll confirm whether your claim is eligible and share the return address
6. Return Shipping
For returns due to a change of mind or similar reasons (not our error), the customer is responsible for return shipping costs. We recommend using a trackable shipping service, as we are not responsible for items lost in transit back to us.
7. Damaged or Defective Items — Replacement
If your item arrives damaged, defective, or incorrect (including custom/personalized items), please contact us within 24 hours of delivery along with your unedited unboxing video and photos of the product and packaging. Once verified, we will replace the product for you, and the replacement cost — including shipping — will be borne entirely by us, at no extra cost to you.
8. Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be issued to your original payment method only. We do not offer cash, store credit, or alternate payment methods for refunds.
- Refunds are typically processed within 7–10 business days after approval, though your bank or payment provider may take additional time to reflect the amount.
- Original shipping charges (if any) are non-refundable, unless the return is due to our error.
9. Exchanges
If you'd like a different size, color, or design (where available), you may request an exchange instead of a refund within the same 24-hour window, subject to product availability, a valid reason, and the unboxing video requirement above. Return shipping costs for exchanges (not due to our error) are borne by the customer.
10. Order Cancellations
- Standard (ready-made) product orders can be cancelled before they are shipped by contacting us as soon as possible.
- Custom/commissioned orders can be cancelled, but a cancellation fee will apply once work has begun, to cover materials and time already invested.
11. Contact Us
For any questions about returns, exchanges, or refunds, please reach out to us:
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